Here at Edam Group, we are proud to announce that our continued commitment to customer service has been rewarded, with a category win at the 2018 UK Customer Experience Awards. Thanks to the efforts of all those involved to shape the business around a commitment to excellent customer service, we were the overall winner in the ‘Best Customer Experience Training – Programme/Project’ category.

The award category recognises organisations that place an emphasis on customer experience training services, with EDAM Group standing atop the podium and fighting off fierce competition from major UK companies including RBS and Vodaphone. Placing our focus on the customer being a priority, the award assumes huge relevance as we continue to experience significant levels of growth.

Now in its ninth year, the UK Customer Experience Awards is widely recognised as the most influential customer experience awards event in the world. This year’s event, hosted by Awards International, included a gala ceremony at Wembley Stadium where category winners were selected after assessing each entrant’s customer journey, the multiple touchpoints the customer interacts with and the numerous channels and environments the customer encounters both online and offline throughout their experience.

This award marks a successful year for us at EDAM Group, having earlier in 2018 won the ‘Investment in Company Culture’ award at the UK Customer Service Excellence Awards.

Marc Lafferty, Chief Revenue Officer, said: “This is a significant accomplishment for us and recognition of the hard work that we invest in on behalf of our customers. We are committed to delivering excellent service at every point of the customer interaction. Our business is continually growing, and we attribute this to our unwavering focus on customer service. To be acknowledged as ‘best in class’ is a notable accolade for EDAM Group on our continued journey towards further business growth whilst reinforcing our positioning as the market leading service provider.”

Congratulating the winners, Neil Skehel, CEO of Awards International, said, “The standard of entries is continually remarkable and the number of organisations and individuals transforming their company in the name of CX is truly outstanding. We are inspired by the incredible talent shown once again at the UK Customer Experience Awards, and this amazing event gives us the opportunity to support the importance of CX and celebrate with both the finalists and the winners.”

The judging panel at the UK Customer Experience Awards is made up of some of the UK’s leading customer service experts, who assess award submissions against stringent criteria. The judging panel includes directors, CEOs and chairmen of some of the most-respected companies in the customer service field.